Returns / Refunds

Thanks for shopping at Huetex. We appreciate the fact that you like to buy our products.
We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.
As with any shopping experience, there are terms and conditions that apply to transactions at Huetex Store. The main thing to remember is that by placing an order or making a purchase at Huetex, you agree to the terms set forth as below.

ON WHAT BASIS CAN I RETURN THE PRODUCT ?

PRODUCT CAN BE RETURNED IF ONE OF THE BELOW CONDITIONS IS SATISFIED

  • Product is Damaged- during transit
  • Product is Defective - during manufacturing process
  • Product is Not as described on the website
  • Order is Delayed for over 30 days


IMPORTANT POINTS

  • Orders cannot be cancelled, once they are shipped.
  • Return process will be initiated once we receive the goods.
  • Return valid only for customers in India.

Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return. Further, the damaged/defective Products must be returned in the original condition they were received in with all the accompanying accessories.

HOW DO I RETURN AN ITEM ?

STEP 1
Not Happy with your product? Email us at support@huetex.com or whatsapp/call on +919704871000 or +917777072062 within 7 days after you have received the product. 

STEP 2
Please put the Product in its original packaging and seal it well and send it across.

Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return.

STEP 3
Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in acceptable condition, as dispatched from our warehouse, we will initiate the return.On the other hand, if the Product is not as per the aforementioned conditions, then the returned Product will not be accepted and would be returned back to the customer.

CAN I GET A REFUND ?

We will either replace your product or give you a gift voucher or Money Transfer to your bank account  for the same amount (whatever you opt for). We will also refund the shipping charges (if applicable) when you return the product. Refund of return shipping charges will be limited to Rs 200 or 10% of product cost, whichever is lower.

Once you request the cancellation of item(s) in your order, it will take us a maximum Up to 14 Business Days to cancel the order and initiate a refund. You will be notified of the same by email.


WHAT IS "NOT AS DESCRIBED CONDITION FOR RETURN?

In case there is a mismatch between what is stated on the website and the order you received, you can return the order under ' Not as described'. This can include sizes, colors, designs and product description.


WHAT ARE THE EXCEPTIONS TO THE RETURNS POLICY?

  • Return request is made outside the specified time frame.
  • Anything missing from the package received by you including price tags, labels, original packing, freebies and accessories.
  • Defective/damaged products due to customer handling
  • Used products
  • Products with tampered or missing serial numbers.

 

WHO DO I CONTACT FOR QUERIES REGARDING REFUNDS AND RETURNS?

You can WhatsApp us on our number: +917777072062
You can call us on our number: +919704871000
You can also drop in an email to: support@huetex.in 

Our Returns Address:
H.no 16-8-613, Kaladera Road, New Malakpet, Hyderabad 500024, Telangana
INDIA