FAQs

    Discover the Answers to Your Frequently Asked Questions:

  1. How do I contact customer service? 
    Call +91 9704871000 from 09.30 hrs IST to 20.30 hrs IST or email support@huetex.in or WhatsApp us on +917777072062. 

  2. How do I remove my name from your mailing list? 
    Please select the 'Unsubscribe' option that comes with every email or newsletter that is sent from Huetex. 

  3. Will you share my information with others? 
    We do not share your information with anyone. Please read our Privacy Policy for more details. 

  4. What is your returns policy? 
    We stand behind the quality of our products. In case of any manufacturing defect we offer a hassle-free return and exchange policy within 30 days of delivery. Please refer to our Returns page for detailed instructions. 

  5. How long does delivery take?  
    Orders typically ship within 6-7 business days, and delivery times vary depending on the courier partner and your location. You can track your order using the provided tracking number for real-time updates. 

  6. What type of fabric do you use for your bedding sets?  
    We exclusively use pure cotton fabric for our bedding sets. Known for its softness, breathability, and durability, cotton ensures a comfortable and restful sleep experience. Additionally, all our fabrics undergo prewashing before stitching to minimise shrinkage and maintain quality over time. 

  7. What does “D2C” mean?
         “D2C” stands for “direct-to-consumer,” which means that our brand sells products directly to customers without involving any middlemen or third-party retailers. This allows us to maintain control over the entire production process, ensuring high quality and affordability by eliminating extra markups typically associated with traditional retail channels. 

  8. Do you prewash your fabrics before stitching, and how do you address shrinkage concerns?  
    Yes, we prewash all our fabrics before stitching to minimise shrinkage and ensure optimal softness from the very first use. Our precision-stitched elastic fitted sheets are tailored to your mattress size, providing a snug fit that withstands multiple washes without compromising quality or comfort.